Terms of Use

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These Terms of Use govern your use of the Claim Pilot website and online claim check process. By using this website, you agree to these terms.

About Claim Pilot

Claim Pilot is not a law firm and does not provide legal advice, legal representation, court representation, litigation services or formal legal opinions. Claim Pilot provides administrative claim support, document preparation, claim submission support, follow-up assistance, recovery support and settlement administration for third-party damage claims.

Online-only service

Claim Pilot operates entirely online. To start a claim, please complete the claim check form and respond to any follow-up emails with the required documents.

How your information is used

We use the information you submit to assess, administer and progress your claim. Where necessary, we may share your information with insurers, responsible parties, claims administrators, assessors, attorneys, or other relevant parties involved in the claim. Please see our Privacy Policy for more detail.

No guarantee of outcome

Submitting a claim check does not mean your claim has been accepted. Third-party claims may be disputed, delayed, reduced or rejected. Claim Pilot does not guarantee that a claim will be accepted, admitted, settled or paid.

Referral to attorneys

If a matter requires legal advice, a formal demand, summons, litigation or court action, it may be referred to an attorney.

Your responsibilities

You agree to provide accurate and complete information and documents. Claim Pilot relies on the information you provide to assess and administer your claim.

Changes to these terms

Claim Pilot may update these Terms of Use from time to time. Continued use of this website after changes are posted means you accept the updated terms.

Contact us

If you have questions about these Terms of Use, contact us at info@claimpilot.co.za.