Someone else caused the damage?You may still have a claim, even if you don't have your own insurance.
Claim Pilot helps individuals and businesses pursue recovery for losses caused by someone else. You bring us the facts. We take the claim forward.
- 100% online
- Start in minutes
- No recovery, no fee
Start here
Question 1 of 2Two quick questions to see whether this is the kind of matter we handle.
What was damaged?
What was damaged?
Did someone else cause the damage?
Starting your claim online asks for the full details. Nothing you select here is submitted.
Free to check. No recovery, no fee.
Third-party recovery support
Focused on damage caused by another responsible party.
No insurer acting for you?
You may still have a route to the party that caused the damage.
100% online
Start, upload and track your claim in your Claim Pilot account.
Four steps. We do the work in between.
You start it online. We prepare it, submit it and chase it.
Start online
Tell us what happened and upload what you have. It takes a few minutes.
We assess it
We check whether there appears to be a possible recovery route, and tell you what else we need.
We take it forward
If we accept the matter we prepare the claim, submit it to the responsible party or their insurer, and follow it up.
Track your progress
Your Claim Pilot account shows where the claim is at every stage, and we tell you when it moves.
Claims we help with
If someone else caused it, these are the matters we most often handle.
Vehicle damage
Private vehicles, bakkies and business vehicle damage.
Motorcycle or scooter damage
Two-wheeler, delivery rider and light mobility claims.
Business assets & equipment
Damage to tools, movable assets, stock or equipment.
Property damage
Damage to gates, walls, driveways, buildings or fixed property.
Municipal, pothole or road-related
Tree, pothole, road defect or infrastructure-related damage.
Truck, trailer & commercial vehicles
Damage to trucks, trailers and other commercial or heavier vehicles.
Not every claim type will necessarily be accepted. Each claim is reviewed based on liability, available evidence, documents, recovery value and suitability for online handling.
Someone else caused it. Why should you carry the loss?
A few things worth knowing before you start.
You do not need your own insurance
If another person, business, insurer or municipality caused the damage, there may be a recovery route either way.
We pursue the responsible party
We submit the claim to the responsible party or their insurer, and chase the replies.
We only earn when you recover
Nothing recovered, no success fee.
Evidence matters
Photos, quotes and documents are what let us assess a matter and pursue it. The more you have, the better.
Time matters
Older damage is harder to evidence. It is worth checking early rather than late.
No outcome is guaranteed
Recovery depends on liability, the evidence and the responsible party. We tell you early if a matter is not suitable.
Not sure whether your matter fits? When a claim may not be suitable.
Refer customers to Claim Pilot
Do you deal with customers whose vehicles have been damaged but who don't have insurance of their own?
Where another party may have caused the damage, Claim Pilot may be able to assess whether there is a possible third-party recovery route.
Qualifying referrals may earn your business a referral fee. T&Cs apply.
Your customer comes first
Ask the customer first. We assess whether a third-party recovery route may exist.
We handle the claim
Preparation, submission and follow-up stay with Claim Pilot, not with your workshop.
No customer data needed here
The interest form asks about your business only. Never enter customer details.
Frequently asked questions
Still unsure? Start your claim online. Nothing recovered, no success fee.
Start My ClaimYes, potentially. Not having your own insurance does not automatically prevent you from pursuing the person or entity responsible for the damage. Whether recovery is possible depends on matters such as liability, evidence, the responsible party and the circumstances of the claim. Claim Pilot reviews each matter before accepting it.
It depends on the matter. Typically photos of the damage, repair quotes, the details of the incident and of the responsible party, and signed authority documents allowing us to act. You do not need any of it to start your claim online — if the matter appears suitable we tell you exactly what to upload.
Claim Pilot works on a no recovery, no fee basis. The agreed success fee is only payable if money is recovered, and it is agreed with you before we proceed so you know the cost from the start.
It depends on the quality of the documents, the responsible party, the insurer or administrator, and whether liability is disputed. Some claims move faster than others, while some require repeated follow-ups.
You may still be able to claim directly from them, depending on the circumstances and their ability to pay. If the responsible party cannot be identified, or there is no practical way to recover, the claim may not be suitable — see When a claim may not be suitable.
Still have questions? See all FAQs
Before you write off the damage, check your options.
A few minutes to start — we manage the process from there. No recovery, no fee.
Start My Claim