Privacy Policy

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This Privacy Policy explains how Claim Pilot collects, uses and shares information when you use our website and online claim check process.

Who we are

Claim Pilot is not a law firm and does not provide legal advice or legal representation. We provide third-party damage claim administration and recovery support, and we operate on an online-only basis.

Information we collect

When you complete a claim check or contact us, we may collect information such as your name, contact details, claim details, and any supporting documents you choose to submit.

How we use your information

We use the information you submit to assess, administer and progress your claim. This includes reviewing eligibility, preparing documentation, and following up on your behalf where appropriate.

Sharing your information

Where necessary for your claim, we may share your information with insurers, responsible parties, claims administrators, assessors, attorneys, or other relevant parties involved in assessing, administering or resolving the claim. We do not sell your information.

No guarantee of outcome

Claim Pilot does not guarantee that a claim will be accepted, admitted, settled or paid. Submitting information does not guarantee any recovery.

Data security and retention

We take reasonable steps to keep your information secure, and we retain it only for as long as necessary to administer your claim and meet our legal obligations.

Your rights

You may ask us what information we hold about you, request corrections, or ask us to delete information we no longer need to retain. Contact us using the details below.

Contact us

If you have questions about this Privacy Policy or how your information is used, contact us at info@claimpilot.co.za.